Windows hello camera not working. TY Hello, NimsanduKottage.

Windows hello camera not working inf, restart windows biometrics, clear the cache. 2. Jan 22, 2025 · Its confirmed that its happened because of new rollout for 24H2 but since then in our company camera stopped working for random people and we have tried the below OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera Step 7: The next time you log in to Windows, the system will attempt to use the Windows Hello feature and the webcam to unlock the system. all day battery life, 65 watt usb charging. One bug that I can't work out is that straight out of the box, the windows hello camera won't work. Facial recognition worked fine until about a week ago. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. I tried doing again the procedure to register the face but it doesn't want to work. Tobii does have a beta driver available to test if you contact Tobii. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Dec 4, 2022 · The default camera works fine with windows hello; Logitech Brio 4K Works for all other applications just fine, but windows hello does not seem to recognize it. Access to the camera is allowed for all applications. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. How Windows Hello Works with a Webcam Windows Hello is an alternative to traditional passwords. Sep 28, 2024 · Does your HP have a camera key on the keyboard, or a very tiny camera slider near the lens, or a camera button on the side? If you find any of that, try to press it/slide it, see if it can turn the camera back on. The face recognition was working properly in Windows 10, before the format. Also I really don't move it from my desk so I can assure it hasn't been hit or wet. NOTE: The options given by "Get Help" may vary. Run Surface Diagnostic Toolkit and check for Windows Update. Aug 18, 2020 · Microsoft - Learn about Windows Hello and set it up . In Get Help type "Windows Hello Face Camera is not working", press Enter. Aug 24, 2023 · 10. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Windows Hello works as Apr 17, 2024 · It's not all cameras that are compatible with the Windows Hello face recognition. Jan 20, 2020 · I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help. Camera works fine when using Teams in browser and also for other apps like Zoom. I tried to allow access to my browsers, but it still doesn't work. Aug 27, 2024 · I have a NexiGo HelloCam IR camera running on a Dell XPS 8950 computer on Windows 11 Pro. Here is what it looks like when it is not working: Feb 24, 2025 · Hello. I hope Samsung will have the courtesy and sufficiently competent staff to explain in detail why the latest gen 4 Book Pro 16 camera setup does n Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. 58. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. Remove the Camera Cover. Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. Delete the old database. The red IR light never goes on so I guess that's the problem. But recently numerous users reported that Windows Hello stopped working after Creators Update or Windows Hello could not turn on camera on Windows 10 suddenly. The monitor is a Philips Brilliance 499P and it has a built in camera that is Windows Hello Compatible. The Windows Hello Face is not working, saying that my camera is not compatible. My PC is updated, both from Windows Update and Dell Update. The camera works, i can see the IR camera is active when i attempt to set up Windows Hello (through my smartphone camera). exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please. Apr 6, 2020 · Windows Face logon requires the high-grade IR camera . SHOP SUPPORT. I don't see a setting for default camera in the Windows Camera app. 70 version and now Windows Hello will not work. com/windows-hello-face-is-n How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. It happened recently after a windows update. Feb 13, 2017 · I have configured Windows Hello for login my laptop. Now when I try to set up it repeatedly gives me the same message. Camera works fine in all other applications, including Skype, I've uninstalled and reinstalled the drivers, ensured both drivers and firmware are the latest versions, ran Dell Diagnostics on the camera and all Feb 24, 2022 · it happens that the camera has a thin scratched line part just under the bezel and above the camera. Anyway, All good. Feb 15, 2025 · The issue in my windows 11 pc is, When I try to use the windows 11 hello face sign in registration the camera is opening but if I put my face in front of the camera its not detecting my face. May 19, 2023 · My camera is not working in the Windows* Hello Face application. Note: For more help troubleshooting issues with your Surface camera, view Surface camera not working. Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Most methods came from windows forums. Please help me to sort out this issue. Feb 13, 2025 · 3. So it is perfectly normal that your brand new laptop doesn't have windows hello face. 26100. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. super light, but not cheap feeling in any way (i. Before I re-installed Windows, Hello (face) was working fine. I tried all the solutions on the web: install the HelloFace. 1. Re-enabled. Hope that helps. While trying this registration the IR lights blinks very randomly and never gets off. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . Dec 30, 2024 · Hello; I own a HP 15" laptop with Windows 11 in it. This thread is locked. If Windows Hello is not available, you will see a message: Windows Hello Face. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Thanks for posting your concern here. Delete all “. License Windows 11 Pro Last update Dec 18, 2023 · Minimize Services window. Back to Table of Contents . Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. What I mean is that the camera works but the bounding box around the face never comes up so you cannot do the registration. Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. There used to be a continuous white light and two flashing red lights, but as of late the two flashing red lights do not show up. Now what can Oct 13, 2021 · Windows Hello was working up to a few weeks ago and then it just stopped working. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. If the power source is changed, the next time the SB is rebooted or Powered up, the camera will fail 100% of the time. Apr 8, 2019 · Please don't bother to ask if my camera works or if it's IR because it obviously does and is, as windows hello WORKED before and it's what I had been using to login. Nothing you can do on the software end. Again i must emphasize that once i can login to windows, there are no issues with the camera. I too had exactly the same problem with both windows hello and outlook. Aug 29, 2020 · Windows Hello enables you to use fingerprint or face to log into Windows 10. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) The infrared part of my camera has stopped working. 0 After some Aug 29, 2020 · Sometimes, if you are unable to configure Windows 10 facial recognition or fingerprint properly, Windows Hello cannot turn on the camera, sign in with PIN will pop up or Windows Hello isn’t recognizing the camera at all. Please provide the model of your camera and the model of your laptop to help identify what is causing the problem. If this does not happen, please change the Sign-in options to Window Hello Face . . So you need to make sure you have set up Windows 10 Hello in the right way. it shows a message like we couldn't find a compatible camera with windows hello face. I could determine that the camera is not working (or working) by going to Device Manager. 3. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. 2261. Same as step 1. Windows Hello requires a special IR camera in order to work. Verified firmware that supports the functionality of the IR camera for Windows Hello include 2. Try downgrading your firmware to an older version. No frame to see. This is really frustrating. Interestingly, Windows Hello does not work on the built-in Windows account - "Administrator". Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. I followed all of the instructions in the troubleshooter and still nothing. Once you get a response, choose "Windows Hello Camera Issue". What Is Windows Hello? Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Check your device's specifications in the user guide. A standard camera like the one you mentioned doesn't meet the requirements. if it says no camera found after installing and using the app, considering youve already tried downloading and installing the correct drivers for your system, then either your camera has failed, become disconnected or something on the circuit that controls the camera Mar 13, 2016 · On my Dell inspiration Windows Hello has been working perfectly for months, then in the last week or so just says cannot start camera. Sometime restarting the laptop solves the problem but then after being inactive and letting it sleep it stops working again. It keeps saying that there is a button on the camera shut off, but I can"t find it. Have an excellent Fall and Winter. Resolution Perform Clean Installation of Intel® Graphics Drivers in Windows* using Intel Generic Drivers . Mar 14, 2016 · On my SB, I do not see any issues with the Windows Hello camera until I change power sources. We're happy to help. It will show in the built in Camera App but when using Teams the camera is detected but no image is shown from the camera, just a black box. I've installed the driver several times. nothing changed. Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Type Windows… My windows hello camera not working after updates. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Separate Windows Hello cameras are very limited. Windows includes built-in troubleshooting tools to identify and fix system issues. WHat a pain the a*** to spend 2 days trying to open outlook. Jan 24, 2020 · As the title of this post says. LG Gram). Laptops however are adopting it in a wide number. I did see 1 big difference: I only have the HP True Vision Camera listed, not the IR camera. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). Hence, apply the following steps to resolve it quickly on your PC. Keep saying camera not working. The "plain" kind of camera - HD True Vision or similar -- is not the right kind of camera for Facial Recognition. Only about an hour ago I updated Logi Tune to the latest 2. To use Windows Hello facial recognition, an IR sensor is required. Restrictions with Windows and ESS on MIPI Camera and Windows Hello Face. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. Modify your camera's privacy settings It's a hardware limitation since Windows Hello requires an infrared camera for depth perception which is necessary for facial recognition. Jan 10, 2025 · My Windows Hello stopped working as well. When I open it, the camera app uses the Logitech camera. Any idea how I Oct 29, 2020 · 2. Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. As stated, it was working fine before I reinstalled. Thanks for your help Windows Hello Face Recognition may not work due to IR camera issues or error messages. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Check if your camera is supported by Windows Hello. 11. You could buy an external webcam that supports Windows Hello (most are pricy though, IR is currently a premium), perhaps use your rewards points on the Lemovo 500 FHD I haven't found much on the issue but I have posted an issue in Feedback Hub - I installed Windows 11 preview on my SurfaceBook 2 15" but since I did that, both camera's do not work - Windows Hello therefore does not work, nor does Teams or Zoom, the Camera app shows "WindowShowFailed". Mine is a HP envy all in one PC. Method - Check your computer to find the type of camera . I have checked in Device Manager and the Facetime HD camera is listed there. I have looked up previous forums as this is a fairly common issue. You can vote as helpful, but you cannot reply or subscribe Oct 30, 2024 · Even though the app camera works, no application can sense my laptop Integrated camera: Google Chrome (with Google Meet), Mozilla Firefox, Skype for desktop, Nvidia Broadcast. I've tried the following: Mar 2, 2022 · Windows Hello allows you to use facial recognition to log in to your Windows 11 PC. Troubleshooting doesn't work and the camera still doesn't work. Jan 9, 2025 · I have a victus hp gaming laptop 15-fa0xxx Edition Windows 11 Home Version 24H2 Installed on ‎25/‎12/‎2024 OS build 26100. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Need to authenticate via PIN. Now it just says "Windows Hello isn't available on this device. In Settings, Allow Camera is ON. It worked great until about 2 weeks ago. If that doesn't work, please type msinfo32. I just want to know how to fix this issue. Searched for better drivers. You stated that you just purchased this? Normally you don't have these issues with the windows hello. Fingerprints and facial appearance can be saved and the system will then recognize them when user is logging into the system. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. with your nail, push it smoothly to the right , then its light will become white if you have launched windows camera app, you should see something instantly!! when you quit any app using the camera, the light will turn off, that s all !! Apr 4, 2024 · This is because my Windows Hello facial recognition simply stopped working from one day to another couple months back (about 6). Please give these troubleshooting steps a try to isolate the issue. I went to look in Drivers and I no longer see a Windows Hello driver under Biometric devices. I checked sing-in option and tried to improve recognition, but the camera is not turning. Jul 29, 2024 · For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. It's as if something has grabbed control of the camera and Windows can't use it. Jan 28, 2022 · The Brio 4K camera works fine everywhere else (and indeed, was working with Windows Hello until recently) - but now gets to the point where Windows Hello starts with "Getting Ready" before telling me that it couldn't turn on the camera. My techy guy resolved outlook by setting up a new profile. My camera works fine for video conference. Try removing existing face recognition configuration and then set it up again. Apr 16, 2019 · Hello, My camera is not working. After updating Windows, the built-in camera on my laptop stopped working. Nov 29, 2022 · I recently purchased an ASUS laptop with Windows 11, however the camera (and changing background) does not work while using Teams. Also no camera listed in the USB section. Oct 3, 2022 · still the same, Windows Hello not working after waking up. I even tried to use another external USB camera with the same results. See if the camera will be reset and would now work. I noticed that the IR light was off, so I tried to update the driver, but was told the latest driver was installed and that the device was working properly. 0. Uninstalling that update allowed the camera to work again. Tick the box near it and then click Install. Another quick way to check whether the computer thinks it can do this: Settings > Accounts > Sign-in Options. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. See full list on thegeekpage. LG Gram has "proximity" lock, when the camera doesn't see you in front of the laptop, it will lock the computer out. "Improve recognition" shows my face but does not recognize it. The camera is not recognized in Device Manager. Oct 24, 2017 · Find your Windows Hello driver, right-click on it, and select Remove driver software… Restart your computer On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved . if it is missing, i would try and download it from microsofts store. still the same outcome Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. L's reply * This is the only solution I found for the cam to work, updating with the current patch would just return your problem and make the camera not work again fingerprint reader, windows hello IR camera. Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. 11. Reinstalling camera drivers hasn't resolved the Apr 18, 2023 · Windows Hello Face requires an infrared camera, which 90% of brand new laptops DON'T have. Camera still works in Camera app. It is designed to make signing in to your Windows 11 PC more secure and Dec 17, 2024 · Hello, I followed your instructions, but unfortunately, my computer camera did not activate. When you open your laptop lid, Windows Hello will automatically switch to using your laptop camera. The pin works but not facial or fingerprint recognition. Windows Hello Face shows "This option is currently unvailable". Consider manually retrying. When using the regular camera application on my surfacebook 2, the image output is not pixelated and the camera seems to perform normally. i have updated all windows patches, updated latest ir camera firmware available (version 0017 release date 07apr2023) the camera is working on camera app, it shows face area in the selfie image. I recently upgraded from the Lenovo Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. Even an external IR camera which was detected earlier and was working even with Windows Hello, stopped getting detected too. I can still make use of the camera without Windows Hello, but it is frustrating that something that Windows claims as a feature doesn't work with a camera that is supposed to support the feature. At this point, you can re-enroll your Windows Hello. Watch the video inside this webpage. Mar 6, 2022 · The Face Driver folder in My PC > Local Disk C > Windows > System 32 > WinBioPlugins > Face Driver file in not visible on my Acer Nitro 5 , due to this i cant use windows hello option , my laptop is currently running windows 11 home , please help me if u can. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. This just started happening after the most recent Microsoft update. e. Camera turns on but it stays there with the "Make sure you are centered of frame" with no blinking red lights (infrared-looking camera does not light/blink). Dec 26, 2023 · Camera not compatible with Windows Hello? Learn how to fix this issue and get your camera working with Windows Hello in 3 easy steps. Jun 28, 2022 · But for the last couple of weeks Windows Hello is no longer working. But using camera app I can take picture or I can do video call in skype. for both camera app and windows hello login. But in Device Manager both "camera sensors" (in system device) are working properly (in theory). After a few dozen times, you might get used to typing in the password or your Windows PIN. To work with face recognition the camera needs to meet some requirements. May 3, 2024 · One kind -- the "IR" camera -- can be used with Windows Facial Recognition - Windows Hello. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Run Windows 10 Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. Hello works fine when first starting notebook or with a restart. I have uninstalled, deleted drivers, reinstalled, verified driver updates via windows updates, cleared the database for windows hello and ran setup again. The camera app works no problem I have run updates on the drivers, tried all the fixes on Aug 24, 2018 · This seems to imply that Windows Hello has somehow lost the ability to use the HD version of the camera to confirm a facial identity or to improve recognition. Apr 30, 2024 · However, subsequent attempts fail, with the IR camera seemingly not activating (no flashing visible). Nov 7, 2024 · Check if Windows Hello Face is in the list under Installed features. See if the problem is Important: The following steps should not be performed on Windows Arm®-based Surface devices such as Surface Pro X, Surface Pro 9 with 5G, Surface Pro (11th Edition), or Surface Laptop (7th Edition). Any thoughts on what else to try? May 9, 2022 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. 56 and 2. So Microsoft has to patch their end and the infrared camera firmware/driver has to patch their end. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. HP Elite x2 1013 G3. Best, Martin just updated my t480s to windows 11, the camera was working well in windows 10. 2605 Experience Windows Feature Experience Pack 1000. Only thing I have done so far is to switch out of Windows S. The external camera works fine otherwise and is used as the default. The Drivers are updated. But sometimes, it can become unresponsive for various reasons. Ensure that the camera drivers are up-to-date. Windows Hello says it's trying to recognize me, but the camera light does not come on. Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. Follow these steps to remove the camera cover: 1. Apr 13, 2022 · If you have an infrared camera and it doesn't work, then it is generally related to outdated camera firmware/drivers as hackers kept on finding security holes in windows hello face. Moreover, Windows Hello only works 1 time of 10. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. What I did was download Zoom and tried out the video and speaker part of it ; and after that the camera would not work any longer. Dec 25, 2024 · Windows Hello is not picking up external camera. Scan Your System Files for Errors. I am on 24H2 with latest updates. com Feb 19, 2023 · Windows Hello requires a camera that supports infrared imaging or Intel RealSense technology to enable facial recognition. In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Sep 18, 2016 · That's interesting. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: https://thegeekpage. Post a screenshot of the resulting dialog box. My webcam works. Integrated Webcam Stopped Working on Alienware M16 R2 Laptop - No Camera or Windows Hello. Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Anyway, a few days ago Windows hello mentioned that it could not start the Dec 20, 2024 · I am setting up a new elitebook. Remove facial recognition. 4. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. After waking HP notebook from sleep mode the camera does not active. Devices must have an infrared (IR) camera for facial recognition. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. I would recommend that you do the following my friend. Update your camera driver. It says we couldn't find a compatible camera when I look at sign in options. When I first installed the camera everything worked. Not all webcams are compatible though! Find out what you need, and how to set it up, here. This options is currently unavailable - click to learn more. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. Dec 31, 2020 · I recently purchased a Microsoft Laptop Go. Trying to configure Windows Hello facial recognition and it gives following error: "We couldn't find a camera compatible with Windows Hello Face". Reboot your computer and check to see if Windows Hello Face can work successfully now. Either going from battery to AC power or from AC power to battery. My name Is Alonso, I am an independent advisor. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Everytime I try Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. But from last few day it is not working, the camera is not turning on. My recommendation if you can't get it working is take back where you got it from and get a full refund and buy again. Then on a video call the call the Video enable webcam is crossed out. Jan 15, 2018 · I have no problem making a password and pin, but when I click on Windows Hello, and then "Get Started", it tells me there is an issue, and to make sure my camera is working properly. I'm not aware of any changes and have tried to trouble shoot to no avail. 57. You can check for updates in the Device Manager by right-clicking the camera device and selecting "Update driver. Feb 11, 2020 · Hi, i have a Surface Laptop 3 that i have connected to an external monitor using USB-C (on both ends). I first didn't not even notice it, because over the years I've come accustomed to the fact that Windows Hello does not work that well and frequently a pincode or password is needed. Choose "Windows Hello Face recognition setup not working" if you are given this option. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. If Windows Hello is not available, you will see a message: Windows Aug 2, 2024 · I purchased the webcam mainly for Windows Hello because it I like the feature on my Lenovo Thinkpad (using its built-in camera). This is my first day with my new book 4, but this is a big disappointment. Feb 8, 2021 · Hi Jared I am Dave, an Independent Advisor, I will help you with this . serial Number:5CD842DMPW Hello Greengodess88,. These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Removed and re-added the Windows Hello Face optional feature several times Mar 21, 2024 · The camera module can see IR light, but there is still no Windows Hello support. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. I opened the Camera app, and it appears to be working. Full shutdown does not help. The camera is not damaged. . Nov 24, 2024 · Hi, I am not able to use windows hello face feature to sign-in my laptop since I purchased this HP Pavilion laptop. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. For some reason the camera does not want to function. The webcam is working perfect. Head to Start > Settings > Accounts. Open Category Cameras . If it isn’t, click Add a feature. The only way to restore uninstalled drivers is by full system restore. But if it was not previously setup or it was a clean install of WFCU, then it will not work no matter any steps you try to "fix" it. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. TY Hello, NimsanduKottage. I can't seem to add Windows hello to the camera's privacy settings. I have an LG Gram 12th Gen and since one of the last updates Windows Hello face sign-in stopped working. Restart the biometric service. dat” files from the folder in step 2. Nov 2, 2024 · Windows 11We couldn't find a camera compatible with Windows Hello FaceI have removed the drivers and then rebooted. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. The biometric device is malfunctioning: When Windows 11 face recognition is not working, you should check whether the biometric device is working fine and if other conditions are favorable. Click search and type camera and open the camera app. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Nov 17, 2024 · The prompt for windows hello activates but the usual blinking red lights of the IR camera doesnt shine. extremely solid keydeck and wrist area (no flex). I've restarted multiple times and nothing has come back or reinstalled. I opened up the camera app on my laptop, and the camera is working fine, it's just on the sign-in that it's giving me Apr 30, 2018 · Also make sure camera is working. Learn how to run the camera troubleshooter, check drivers, privacy settings, antivirus software, and more. Then the Hello access stopped working. So, let's find out what Windows Hello is and what to do if it's not working on your system. software Buld Number :18WWMEAT601#SABA#DABA. Anyone else seeing this? There's some related stuff in the logs with source=camera but not much: The description for Event ID 2 from source camera cannot be Jan 18, 2025 · The laptops are rebuild to Windows 10 and the camera is not working correctly. Open the Windows Camera app and select the Logitech camera as the default camera. What would you say I should do? Jul 10, 2020 · I restarted, but 'Hello Face' still was not working, but this time the sign-in option said 'we couldn't find a camera compatible with Hello Face'. Jun 5, 2023 · Facial recognition at login time works fine with the integrated surface camera. Reset your Windows Hello settings. Jan 17, 2025 · After the installation of the new windows just follow the ways you can pause/stop the update from Yuhao. Here is what it looks like when it is not working: Apr 28, 2022 · I purchased an SP8 this January. Aug 21, 2020 · @ditto2385 windows has a camera app built in by default. Since updating to the latest version of Win10 the Hello app can no longer access the camera and will not work. My Windows 11 installation, BIOS, and drivers are all up-to-date, and the Device Manager shows no issues. It is just the IR camera which is used by Hello from Windows to login with low light. The MSI is starting Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. To run Windows Hello troubleshooter: Open Settings and go to Update & Security. Make sure the camera is functioning. I had this problem earlier in the year with 2. When I unplug the webcam from the dock and plug it directly into the laptop Windows Hello works perfectly. Aug 31, 2022 · Meet Windows Hello. It's a non-password login security feature that lets you log in to the system using facial recognition and fingerprint scan. Apr 18, 2020 · Suddenly, last week, windows hello stopped working - I do not recall any update but you never know-. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. 22621 Build 22621)HAL 10. In the setup UI it is only picking up the integrated camera and there is no option to toggle it to the external. Ensure your camera is compatible with Windows Hello. Control Panel > icon view > Device Manager . I have tried disabling and enabling via device manager, rebooting my laptop and troubleshooting using the built in too - nothing works. Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. My Windows appears to be up to date. 5. The set-up option is greyed out as well. If the camera is the correct type, My Set-up: Windows 10, X1 Yoga 4th gen, Lenovo Thunderbolt 3 Gen2 Dock, Logitech Brio Webcam ( the Brio webcam Windows Hello functionality) The TB3 dock does not allow Windows Hello to register my face. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. Have Fall Creators Update installed. 1 day ago · Hello! My camera hasn't worked for anything after windows 11 was downloaded, and not just for some browsers, but everything including the computers camera system. Before the update everything worked. (Windows 11 - fully updated) But with the lid closed, on login it doesn't turn on and use the external camera, and even trying to setup facial recognition with the lid closed fails - it only shows darkness and if you open the lid a little you can see a little light These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. You need to create another user account and everything will work correctly on that one. Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . Run Windows Hello Troubleshooter. (If it’s already installed, then you don’t do anything) Scroll down the list and find Windows Hello Face. It does not work either. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Oct 18, 2024 · 8. I have enabled/disabled the integrated camera wondering if it was a glitch but no luck. Sometimes system updates can overwrite the drivers for certain devices. " It also says "Windows Hello is preventing some options from being shown. " Find out how to fix common camera problems in Windows 11 and older versions. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. If possible, please send me a driver for my laptop model so that I can use my computer camera. The anti-virus doesn't seem to be a problem, when disabled the camera is still not working. ". Feb 7, 2018 · If Windows Hello was setup prior to updating to the WFCU 2017, it may work. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). I have disabled the camera and rebooted. PC Data Center Mobile: Lenovo Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. I've tried various methods to get it working again; some suggested by forums and have had no such luck. I have to choose alternative way to login, and that works fine. Occasionally, the IR camera works again after waking the laptop from sleep, but only once. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability Jan 17, 2024 · I am aware about the button to switch off the webcam. The MSI is starting Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Click on the windows key > search and open Device Manager > find the camera driver > Update. Back to But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face". Pls advise. Name 4RH02UT#ABA. Everything else with the camera works. The problem is that i am not able to set the built in camera as default for Windows Hello when i am connected to the monitor. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". This options is currently unavailable - click to learn more . The camera is equipped with IR. 36. The infrared/IR depth camera that scans your face which is what Windows Hello needs to access, is no longer active on the webcam itself. I am running Windows 10 on MacBook Air 2015. Press Windows key+E to open File Explorer window on your computer. Windows hello still not working but the camera opens fine with other programs. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. any solutions? I already installed the latest drivers from the Lenovo website. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). srzzhfb ctlhi allngtw lwdc enhh zauwr rvnsnrd abcqen knfyr kdb touln bhdewzn agwpxl pnbfu aels